| Frequently Asked Questions |
Frequently Asked Hosting Questions
Paypal, and through Paypal: Visa, Mastercard, American Express, and Discover.
Our Uptime Guarantee is very simple. We guarantee that your web site will experience 99% or better uptime during the course of any calendar month. If we do not provide 99% uptime, we will provide a pro-rated refund of your hosting fees for the month affected. Outstanding Uptime Record: We already have an outstanding record of uptime. Over the past five years - we have achieved more than 99.98% uptime for our servers. In addition, we've never had a server wide outage of more than 3 hours in the past two years. Only the Best: We use only the best networks, the most reliable hardware, and rock solid operating systems. Using the best equipment and software available makes it easy to offer our clients great uptime. Skilled and Friendly Staff: Our staff is top-notch. Our staff members are highly skilled in Systems Administration, Programming and Internet Security. By employing only the best, we can assure that we have the expertise available to address any problem that might occur. 3rd Party Monitoring: We monitor our servers constantly to ensure accessibility and availability. We use InternetSeer and WebSitePulse.com to monitor our servers 24/7. All of our System Administrators carry pagers. Should a problem occur, we are immediately notified by pager and can begin working on the problem immediately. This ensures that we fix most problems as quickly as possible.
We like speed as much as you and will not skimp on this. We run powerful Dell Dual-Core Intel Xeon systems with 2 GB+ of RAM. On those servers we run Redhat Enterprise Linux specifically tailored and optimized for fast serving of your website.
None. With Narrow Path Hosting you can choose any term from one month to a year. We do this because we believe you will be happy with us. You can discontinue service at any time.
We acknowledge your order immediately and schedule your website upon billing approval. Your entire site with a new domain name takes between 2 and 4 hours depending upon the type of site, or the number and type of add on features (forums, custom content, calendar, ecommerce, etc...). Typically the base site is available within one hour. You are notified every step of the way and can see your site immediately upon installation. NOTE: new domains may require up to 72 hours by the internet domain name servers around the world.
Every month or year from the day you sign up depending on selected service. You will receive a invoice before the due date. If you paid by credit card, payments are automated.
Our web servers are hosted in the most reliable, redundant and speedy data center available. All of our servers are located in a powerful Data Center in Houston, Texas. This datacenter has multiple internet connections, over different fiber lines, using different internet access providers. All totalled, there are more than 14 Gigabits of Internet bandwidth available at this data center. Very, very few data centers can boast that level of redundancy and speed.
We offer a 15-Day money back guarantee on hosting services if you are not satisfied within the first 15 days of signup.
We offer four different stat progams. Analog, Awstats, Webalizer and now Urchin. Analog produces a simple summary of all the people who have visited your site. It is fast and provides great lightweight statistics. Awstats produces great graphical stats. Webalizer is a more complex stats program that produces a nice variety of charts and graphs about who has visited your site. Urchin is a professional commercial stat program which is very accurate and pleasing to the eyes.
It's free! Simply go into your control panel, click mail manager, modify mail exchanger and you can change your mx records.
We do NOT host adult websites. We recommend you visit: Triple X Church
You need to go to your registrar (where you registered your domain name) and modify the Domain Name Server (DNS). Registrars usually have a username and password that you log in with to make the modifications. If you purchased your domain through us we do it for you. To transfer your domain name hosting to Narrow Path Hosting, change your DNS Settings to: NS1-WEB39.FLUXSERVICES.COM NS2-WEB39.FLUXSERVICES.COM
Once you make changes to your domain with the registrar you purchased your domain from, the changes will take 12-72 hours for domain propagation to occur. Domain propagation is the process of your registrar handing off the changes to your domain to ISPs, ISPs to other ISPs and so on until you see the changes reflect on your computer with your internet service provider. Some service providers update their records more often than others and receive changes faster. As a result of this, often you will not be able to get to your website by its' domain name but a friend can. Simply wait out until the changes propagate to your ISP. In the meantime we provide you an IP and temporary address in your welcome email which allow you to start working on your site immediately!
Yes, we will provide you with a web site address so you can check and respond to your email even if you are away from your computer. So, all you need is access to the Internet.
Our system will not allow you to go over your bandwidth limit. Most sites require very little bandwidth. You can view your bandwidth usage at any time via the control panel. If you would like to increase you bandwidth limit, you can upgrade to the next package or pay an additional $8 per 1GB of traffic a month.
We are happy to help out with any error messages. Quickly check our FORUMS. They may have exactly what you are looking for. If not throw us a trouble ticket and we will be happy to check it out for you.
We can write scripts and would be happy to analyze you requirements and provide a quote. |
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